Make sure you have the latest cataloging app "MaxSold Ninja HD" (which works on iPhones and iPads)
The logins will be provided in your welcome email.
If you have the old app, please delete it and reinstall the latest one.
Unfortunately, our Andriod app is still in working progress.
If you still have issues with the app, feel free to contact Emma, Elsa or Jenn (DIY@maxsold.com). Good luck with your cataloging!