Why do I have unpaid invoices?
While we have a system in place to ensure bidders have cards on file, unpaid invoices still happen from time to time. Only 5% of invoices fail to process automatically. Of the unpaid percentage 3% of invoices get paid in the first 24 hours and less than 1% of invoices remain unpaid. The most common reasons for unpaid invoices are expired cards on file which need to be updated and in some cases credit limit issues.
How do I check the status of an unpaid invoice?
You will receive an email the morning of your pickup with updated unpaid invoices. You can also reach out via the live chat to the seller support team and we can check any invoice you might be concerned about and provide you a status update.
What is done by Maxsold to help with unpaid invoices?
We have a process of outreach with unpaid buyers. They receive emails, text messages, and phone calls while we attempt to settle them on your behalf.
What do I do with the items that remain unpaid?
Items that are unpaid at the start of your pickup window revert back to your possession and you can do with them as you please including keeping them, selling them privately, disposing as you see fit.
Will I still be paid?
No. As we did not collect funds from the buyer, we have no funds to pass to you.
What do I do if they show up at the pickup?
There’s always a possibility an invoice gets settled and doesn’t match your reports. If a buyer arrives at pickup and your invoice report still has the invoice as unpaid, please contact the support team via the live chat to confirm if the invoice is paid on our end.
Will I be notified if an unpaid invoice is paid?
Not in all cases. Buyers can access their account and complete payment on an unpaid invoice at any time and the support teams would not be made aware of this. You can always reach out for updates on unpaid invoices via the Seller Support Live Chat for updates.