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Managing a Pickup During COVID-19

  • Updated

Mandatory Training for Seller Managed Pickups - Click Here

  1. No more than 3 people for pickup - lead and two runners/movers due to 10 person grouping rule in most areas
  2. Masks worn at all times with either gloves and/or hand sanitizer in support for the pickup team
  3. Category A all pre-staged lots for easy removal - typically smalls, organized by buyer, ready to be moved.  Note: boxing/packing is not a requirement, but may be done at your discretion.  Buyers will still be expected to bring what they need to remove their items (i.e. packing materials).
  4. There should be a location outside (porch, garage, or table) to stage items for pickup while being able to maintain distance.  If the weather is bad, a mini tent (or similar) may be required.
  5. Ensure physical distancing of 2 meters (6.5ft) is enforced
  6. Buyers will be instructed to remain in car until their STRICT pre-scheduled time slot
  7. Buyers will be required to wear a face mask that covers their nose and mouth (otherwise they should be sent back to their car to find something or leave and take a refund)
  8. Communication to buyers is that NOT bringing help is unsafe - no one else can help you safely.
  9. If buyers must enter the home, all doors are opened so buyers do not need to touch anything but their purchases.
  10. As a general expectation, be prepared for the arrival of authorities.  Communities are on high alert to report COVID-19 infractions, so be prepared to explain how/why what you are doing falls in line with your local regulatory policies around COVID-19.  

Post Pickup:

  1. Sellers will get a survey.
    • Did the vast majority of buyers adhere to their scheduled pickup time slot?      
    • Did the vast majority of buyers respect the safety protocols? (i.e. wore a face covering over nose/mouth, kept 2m (6.5ft) distance, brought appropriate resources, etc.) *
    • Overall, did you feel the safety protocols in place for your pickup were sufficient? * 
    • Please list any buyers we should warn or suspend from bidding due to not adhering the timings and/or safety protocols
    • Do you have any additional feedback we should review on how your pickup went and/or how we might do it better?
  2. Buyers will get a survey.
    • Was the team on site wearing a mask? *
    • Did you observe more than 5 people in the same area at any time? *
    • Overall, did you feel the safety protocols in place for your pickup were sufficient? *
    • Adhering to your pickup time slot, did you have to wait long to be served? *
    • Did you feel safe participating in the pickup as it was conducted? *
    • Do you have any additional feedback we should review on how your pickup went and/or how we might do it better?
  3. Buyers are instructed to leave items in a secure location for the maximum virus lifespan on surfaces

Minimum safety requirements on site

      1. Everyone (buyers and pickup team) is to wear masks and have their own hand sanitizer available.  Masks do not have to be special - they do need to cover your nose and mouth (the main transmission route of COVID-19)
      2. 2 meter distance between people (use chalk / tape / pylons to create “behind the line” waiting/queuing area as necessary)
      3. No more than 5 people in a given area (i.e. 3 pickup team members and 2 buyers/helpers)

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