If you are looking to remove a lot once your dates are set but your auction is not live yet, please reach out to firstname.lastname@example.org or 1-833-629-7653. You will not incur a fee at this stage.
Once your auction is live, we highly recommend not removing lots as there is a quantifiable negative impact on the bidders’ perception of your auction, your integrity as a seller, and MaxSold’s ability to drive bids through our trusted and transparent process. Please do not make this decision lightly if you have a choice to leave it in the sale.
However, we are aware that you may still require us to remove a lot (or lots) from your online auction. Please note that, although this constitutes a breach of section 8b of the contract (“The seller cannot withdraw items once the catalogue is published.”), we are here to serve you to the best of our ability.
Sellers will incur a lot removal fee of $50 per lot when removing the items from a live sale. To reduce fallout with our buyer community, we will only perform this action one time during your sale. Should you decide to proceed, we need you to reach out 1 full business day prior to the auction closing (see below). IMPORTANT - items that are missing at the start of pickup (i.e. removed by the seller) will be subject to an increase in the removal fee (from $50/lot to $200/lot) due to the additional costs incurred by buyers who make the pickup only to find out the item was removed from the sale.