Buyer FAQs
- Tax Exemption for USA Resellers
- How was I outbid when the current bid is the same as my bid?
- What taxes do I have to pay?
- Trouble accessing any auction site?
- My credit card isn't working
- Can I stop receiving email bid/outbid notifications?
- Do I have to pay to register?
- Can I lower my maximum bid? How do I increase my maximum bid?
- Can I transfer money via E-Mail Money Transfer?
- How do I get on/off the email list?
- How do I search for a specific lot number in the catalogue?
- Why aren't the bidder usernames displayed?
- How are lots measured?
- Can my invoice be sent to a different email address?
- How do I know if an item works? Why does it say 'untested'?
- Can I bid if I don't have a credit card?
- How can I change my bidder information?
- Shipping
- I went to pickup my item and there was no one there
- Is the pickup in someone’s house?
- Where is my invoice?
- I accidentally left an item behind. Can I come get it later?
- How do bid increments work?
- How do I add or change my credit card information?
- My MaxBid is the same as the ‘current bid’ but the computer is saying I’ve been outbid, why?
- If my credit card is declined, do I lose the lot?
- If an item is photographed beside another lot, does it include both items?