Follow these steps to have a successful Seller Managed pickup:
Before pickup:
- Print off Maxsold signs and display them around your neighborhood to direct buyers to your home. You can choose from:
- If you live in a condo or a gated community with an HOA, it can be helpful to have a printed copy of the permission to host the pickup event, in case there are any questions.
- Organize the lots so you can find them quickly, and clearly mark items not for sale or move them to a safe location.
- Access your invoice list in the Maxsold app (desktop or mobile). You can use this list directly in the app, or print it in advance if you expect limited Wi-Fi or data connection during pickup. During pickup, you can also update each invoice in the app to reflect the buyer’s status, including whether they have picked up, arrived late, received a refund, or did not show, using the available dropdown options.
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Ensure all ice, snow, vehicles, and other obstacles are removed from access routes prior to the arrival of buyers to prevent access issues and/or injury.
During pickup:
- Have a few helpers with you to escort buyers to their items.
- Check buyers’ ID for invoices over $300.
- Mark off buyers as they arrive.
- You are not required to help buyers move heavy items or pack up their items; they are expected to bring help and packing materials.
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Make sure to ask buyers if they have all their lots and if they are satisfied with their items before they leave. Buyers need to discuss any issues on site, and refunds (if necessary) must be addressed at that time. Note any refund requests for your pickup report; these will be handled by Maxsold.
After pickup:
- Fill out your Pickup Report as soon as possible after the event.
- Our support team is there to help you through the process. If you have any questions or need assistance during your pickup, please contact us.
If you have any questions, please contact us at maxservice@maxsold.com.
You can also click HERE to chat with us during business hours, 8:00 a.m. to 8:00 p.m. ET.