Why do I have unpaid invoices?
While we have a system in place to ensure bidders have cards on file when they bid, unpaid invoices will happen from time to time. The most common reasons for unpaid invoices are expired cards on file which need to be updated and in some cases credit limit issues. Most unpaid invoices will be resolved within 24 hours of the close of your auction.
What is done by Maxsold to help with unpaid invoices?
We have a process of outreach with unpaid buyers that starts to moment the payment doesn't process at the close of your auction. They receive emails, text messages, and phone calls while we attempt to collect payment on your behalf. The next day, if the lots qualify, we will ask you if you would like to proceed to underbidders.
How do I check the status of an unpaid invoice?
- Via your Mobile Seller App or Desktop App
- You will receive an update email the morning of your pickup.
- Our support team on live chat
What do I do with the items that remain unpaid?
Unpaid items revert back to your possession and you can do with them as you please including keeping them, selling them privately, disposing as you see fit, or including them in another auction.
What do I do if the unpaid buyer arrives at the pickup?
There’s always a possibility an invoice gets settled without the support team's involvement. If a buyer arrives at pickup and your invoice report still has the invoice as unpaid, you can:
- Check your Mobile Seller App! or Desktop App
- contact the support team via the live chat to confirm if the invoice is paid on our end
Will I be notified if an unpaid invoice is paid?
Not in all cases. Buyers can access their account and complete payment on an unpaid invoice at any time and the support teams would not be made aware of this. If we were proceeding with underbidders and in that time we are able to resolve, you will be updated.
Will I still be paid if an invoice remains unpaid?
Unfortunately not. As we did not collect funds from the buyer, we have no funds to pass to you.