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  1. MaxSold Help Desk
  2. Frequently Asked Questions
  3. Buyer FAQs

Buyer FAQs

  • How do I search for auctions or items?
  • Do I have to wear a mask on site?
  • What should I bring to a pickup?
  • What is the pickup address?
  • Is there any more information about items listed in an auction?
  • How do I activate my bidder account?
  • What are the pickup categories?
  • How do I enter a MaxBid?
  • What does ‘soft close’ mean?
  • Can I cancel my bid?
  • Can I send someone to pick up my items?
  • Can MaxSold staff help move my items?
  • What does ‘buyer’s premium’ mean?
  • Can I see auction locations on a map?
  • How do I bid on an item?
  • How do I schedule a pickup time?
  • What if the Seller has/had COVID-19?
  • How MaxSold Helps Our Buyers During COVID-19
  • How do I know MaxSold items are legitimate/not stolen?
  • How do I register to bid?
  • What taxes do I pay if I purchase a car?
  • What if there is bad weather coming during the day of the pick up?
  • How do I reset my password?
  • How do I delete my MaxSold bidder account?
  • Why has my account been suspended?
  • The item(s) I purchased were not as described. Can I get a refund?
  • How was I outbid by an amount less than the minimum increment?
  • Why do I get immediately outbid sometimes?
  • What is my Watch List?
  • What is Live View and how does it work?
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MaxSold Help Desk